FAQ
Where do you ship?
We currently ship to supported addresses in the United States. We do not ship to PO boxes or military addresses (APO/FPO/DPO). Available services are shown at checkout.
How long does delivery take?
Allow 2–3 business days for processing and 7–12 business days in transit with Secured Standard Shipping, Monday–Friday excluding holidays: an estimated 9–15 business days total. Delivery estimates are not a guarantee of arrival before Halloween or another event. Read our Shipping Policy before ordering for a specific date.
How much is shipping?
Secured Standard Shipping costs $6.95 for US orders under $50. Orders of $50 or more receive free shipping. Applicable taxes and the final total appear before payment.
How do I choose a size or color?
Select the option you want on the product page. Check the listing’s measurements and any size chart rather than relying only on your usual size. Included pieces vary by option; props or accessories shown in a styled image may be sold separately.
Where can I find tracking?
When tracking is available after dispatch, use the tracking link in your shipping email. For help locating an order or understanding a shipment update, email hello@hallowicked.com with your order number.
Can I change or cancel my order?
Contact us as soon as possible. Changes or cancellations are not guaranteed once processing begins or an order has shipped.
Can I return an item?
Eligible returns may be requested within 30 days after delivery. Items must meet the conditions in our Return & Refund Policy, including being unused, unworn and in original condition with tags and packaging. Approved returns receive a prepaid label; there is no restocking fee. Some items are excluded. Email us before sending a return.
What if my item is damaged or incorrect?
Contact us with your order number and relevant details so we can investigate and arrange an appropriate resolution.
Which payment methods can I use?
The available methods are shown at checkout. See our Transactions Policy for payment and order information.
How do I contact Hallowicked?
Email hello@hallowicked.com, call +1 937-749-7750, or visit our Contact page for support hours and business information.