Refund policy
Return and Refund Policy
Last updated: September 15, 2026
You may request a return within 30 days after receiving your order. To qualify, items must be unworn or unused, with tags attached, original packaging, and all included accessories. Please retain your receipt or order confirmation.
How to request a return
Email hello@hallowicked.com with your order number and the items you wish to return. Once approved, we will provide a prepaid return label and the correct return address. Returns are by mail. Do not send items to our business mailing address unless instructed. We do not charge a restocking fee or a return-label fee for an approved return.
Costumes, accessories, and decor
Costumes must not have been worn for an event, washed, altered, stained, or damaged. Keep all pieces of a costume or decor set together. Trying an item on to assess fit is permitted if it remains in its original condition. Used makeup, opened personal-care products, and items with broken hygiene seals are not eligible for change-of-mind returns where permitted by law. Personalized or made-to-order items and gift cards are non-returnable except where required by law. Sale items are final sale unless stated otherwise or applicable law requires a return right.
Damaged, defective, or incorrect items
Please inspect your order on arrival and contact us promptly if an item is defective, damaged, or incorrect. Include photos where helpful. We will review the issue and arrange an appropriate replacement, refund, or other remedy. Final-sale and hygiene exclusions do not remove rights for faulty or misdescribed goods.
Exchanges and cancellations
We do not offer direct exchanges. Request a return and place a separate order for the replacement item. Contact us as soon as possible to request cancellation; cancellation cannot be guaranteed once processing or shipment has begun. Your statutory cancellation rights remain unaffected.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional time to post the credit. Contact us if more than 15 business days have passed since approval. Original shipping charges are not refunded for change-of-mind returns unless required by law; shipping charges for our errors are handled as part of the remedy.
Consumer rights
This policy does not limit mandatory rights under applicable consumer law. If we accept an order for delivery to the UK or European Union, applicable distance-selling cancellation rights take precedence: notify us within 14 days of delivery and return eligible goods within the following 14 days. Refunds, including standard outbound delivery where required, are made within the legally required timeframe. Lawful exceptions may apply to personalized goods or unsealed hygiene products. Sale pricing alone does not remove statutory cancellation rights.
Contact
Hallowicked
hello@hallowicked.com
+1 937-749-7750
2709 N Hayden Island Dr, STE 117471, Portland, Oregon 97217, United States